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Refund policy

Please Read Term & Conditions before  completing order.

BY PAYING FOR THIS GARMENT YOU AGREE TO THE BELOW TERMS AND CONDITIONS

ALTERATIONS & REIMBURSEMENT

1. Any alterations must be done with in the same week (7 days) of receiving the garment.

2. Dionicio’s Closet will cover UP TO $50 dollars in alterations with proof of alteration costs (picture of receipt).If ALTERATION FEES  are above $50, client is responsible for the difference. Payment will be sent via Pay Pal, Apple Pay or in some cases Cash app.
If any discount was applied at purchase the client is responsible for any and all alterations.

3. If garment no longer fits due to weight gain or loss, Dionicio’s Closet will not be responsible for and will not reimburse your alterations.  

4. If the pants or suit do not fit even after alterations, Dionicio’s Closet will make a new one free of charge once the original suit is sent back and a tracking number is provided.

5. All sales are final no refunds All items sold on VIA DioniciosCloset are Made to Order and can not be returned.
All purchases are considered final sale, and can not be returned or exchanged

6. GARMENT CARE
We advise dry cleaning.

SHIPPING:

1. Dionicio’s Closet is NOT RESPONSIBLE FOR LOST PACKAGES DURING TRANSIT!
ONCE DIONICIOS SENDS THE TRACKING NUMBER WE ARE NO LONGER RESPONSIBLE FOR YOUR ITEM.

2. In the case that your shipment is lost or damaged in transit; CLIENT ARE RESPONSIBLE TO FILE THE CLAIM VIA FEDEX USPS UPS ECT

3. Dionicio’s Closet is not responsible for shipments sent to forwarding services or companies regardless of shipping service selected, if client places an order and shipping address is a forwarding address client is responsible for contacting your forwarding company or service to locate shipment.

4. Dionicio’s Closet is also not responsible for weather related damage or delays after shipment.

5. Please make sure address is correct before placing order Dionicio’s Closet will not be responsible for incorrect addresses.

6.If package is returned client is responsible to contact Dionicio’s Closet with the correct address to be shipped back to and for the shipping service.

7. SHIPPING FEES ARE NOT REFUNDABLE: Please make sure all addresses are correct before placing order, Dionicio’s Closet will not refund shipping fees for wrong address on client’s part or returned shipments.

If you have any questions please contact us via Email at info@DioniciosCloset.com


We appreciate your business!

Thank You,
Dionicio’s Closet
You can always contact us for any return question at dionicioscloset@gmail.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.